Frequently Asked Questions CanalSteps™

How long does delivery take?
Standard UK delivery takes 5–10 business days depending on your location. Remote areas may take longer.

Do you charge for shipping?
No. We provide free standard shipping on all UK orders.

Can I return my shoes?
Yes, you may return unworn shoes within 30 days of delivery. Please see our Refund and Return Policy for details.

How do I track my order?
Once your order is shipped, you will receive an email with tracking details.

Are payments secure?
Yes. All payments are processed securely in GBP using trusted providers.