Frequently Asked Questions

How long does shipping take?
Orders are processed within one to two business days. Standard delivery across Canada usually takes between five and ten business days, depending on your location.

Do you charge for shipping?
No, all orders include free standard shipping within Canada.

Can I return my order?
Yes, you may return items within thirty days of receiving them. Products must be unworn, unused, and in their original packaging. To start a return, contact us at support@canalsteps.com 

How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number that lets you follow your package until it arrives.

Is my payment secure?
Yes, all payments are processed securely in Canadian Dollars (CAD) through trusted payment providers.