Refund and Return Policy – CanalSteps

Refund and Return Policy – CanalSteps

Return Period
Customers may request a return within thirty days of receiving their order.

Eligibility
Items must be unused, unworn, and in their original packaging. Proof of purchase, such as an order number or receipt, is required. Items marked as final sale or discounted are not eligible for return.

Return Process
To request a return, please contact us at support@canalsteps.com Our team will provide detailed return instructions. Once the returned item is received and inspected, you will be notified about the approval or rejection of your request.

Refunds
If your return is approved, your refund will be issued to your original payment method within five to seven business days. Processing times may vary depending on your financial institution.

Exchanges
If you wish to exchange an item for a different size, please contact us at support@canalsteps.com and we will be happy to assist you.