Privacy Policy – CanalSteps™
Introduction
CanalSteps respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you shop with us.
Information We Collect
When you place an order, we collect personal details such as your name, email address, billing and shipping addresses, and payment details. We may also collect technical data such as your IP address, browser type, and browsing behaviour through cookies.
How We Use Your Information
Your information is used to:
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Process and deliver your orders
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Provide customer service and support
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Improve our website and services
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Send promotional emails, if you have opted in (you can unsubscribe at any time)
Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited data with trusted service providers such as payment processors, shipping companies, and IT support partners, but only for the purpose of completing your transactions securely.
Data Protection
Your personal data is stored securely and only retained for as long as necessary to fulfil your orders or comply with legal obligations.
Your Rights
Under UK data protection law, you have the right to access the information we hold about you, request corrections, or ask for your data to be deleted. To exercise these rights, please contact us at support@canalsteps.com.
Changes to this Policy
CanalSteps may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page